Do you ship worldwide?
Yes, we ship worldwide!
Do you accept any currency?
Yes we accept any currency, however if you order from outside of Europe and pay with a different currency, you may notice that after the shopping cart the currency switches back to Euro. Unfortunately this is a rule we can’t change since we are receiving the amount in Euro. However the order amount will be debited of your account in your OWN currency.
For example: You’re a customer from the US, your shopping cart says 200$ but at the checkout it shows €180,00. The amount that will be written off your account will be 200$
What are the shipping costs?
You can easily see this in your shopping cart after entering your address.
What is the delivery time?
Since everything is custom made, it takes around 2-6 weeks to ship. Please keep in mind, this is an estimation; delays are possible at any time.
Once shipped, the arrival time of packages may vary from country to country. Netherlands: 1-2 business days. Europe: 3-5 business days. US and rest of the world: 3-5 business days.
Please notice: During holiday periods, it can take a bit longer than usual to ship out your products.
TA CUSTOMS cannot be held responsible for carrier delays or delays caused by holidays, meteorological conditions, customs inspections and other circumstances not relevant for our control.
If you have any questions about your order, feel free to contact us. Fastest response is through Instagram message; @TA_customs
Can I return my order?
Unfortunately we cannot accept returns as all our products are custom made on demand!
I want to have a custom design made
Thank you for being interested in creating a custom design. You can easily submit a request on our "Custom request" page.
When the shoes are shipped, do you receive a track and trace code?
Yes, as soon as the shoes have been shipped you will immediately receive a track and trace code in your e-mail to track the package.
Are the custom shoes durable
Yes, our customs are made with the best products on the market. All shoes are 100% waterproof and scratch resistant. They are, of course, custom-made shoes, so we recommend treating them nicely.
Are the shoes you personalize original?
Yes, all the shoes we use are 100% original/authentic. Every treatment on the shoe is custom made.
My question is not listed
No worries. We answer all your other questions through our customer service or send us a direct message on Instagram: @TA_customs.
Can I cancel my order?
Canceling your order is only possible within 2 days (48 hours), since we immediately source the materials and the shoes in the ordered size.
If you want to cancel your order within 2 days (48 hours), we charge a €25,00 cancellation costs. So please be sure before ordering